Return, Exchange & Refund Policy
Eligibility for Returns and Exchanges
Lappy Power accepts returns and exchanges for both defective and non-defective products subject to the following conditions:
- Condition: Items must be new or slightly used and returned with all original tags, accessories, and packaging intact.
- Return Window: Requests must be initiated within 15 days from the date of delivery.
Exceptions:
Products marked as “Non-Returnable” on the product description page
are not eligible for return or exchange.
How to Return or Exchange
You may choose any one of the following methods:
- By Pickup (Courier): Pack the product securely with all original tags, accessories, and packaging. Once a return request is approved, a delivery agent will pick up the parcel from your doorstep within 2 business days.
- In-Store: You may visit our store to return or exchange the product, if this is more convenient for you.
After we receive the product, our team will conduct a quality check. For defective or damaged items, the exchange or refund will be processed after successful verification.
Replacement: Replacements are subject to stock availability. If a replacement is not available, a refund will be issued.
Refund Policy
Refunds are processed once the returned product passes the quality check.
Refund Methods
- Prepaid Orders (Credit/Debit Card, Net Banking, UPI): Refunds are initiated within 3 business days of approval. The amount may reflect in your account within 5–7 business days, depending on your bank.
- Cash on Delivery (COD) Orders: Refunds are processed via bank transfer within 5–7 business days after receiving your bank details.